At Clipsyard, we strive to provide high-quality stock video content to our valued customers. However, we understand that there might be situations where a refund or return is necessary. Please read our refund and return policy carefully to understand your options in such cases.
Refund Policy:
1.1 Eligibility for Refund:
– Refunds will only be considered for purchases made directly from Clipsyard.
– We will process refund requests within 15 days from the purchase date.
– Any request for a refund beyond 15 days from the purchase date will not be entertained.
1.2 Valid Reasons for Refund:
– Download Issues: If you encounter technical difficulties in downloading our stock videos despite following the provided instructions, you may be eligible for a refund.
– Duplicate Charges: In case of accidental duplicate charges for the same video, we will initiate a refund for the additional payment.
– Dissatisfaction with Quality: If the purchased video doesn’t meet the advertised quality or is substantially different from its description on our website, you may be eligible for a refund.
1.3 Ineligibility for Refund:
– Change of Mind: We do not offer refunds for customers who change their minds after purchasing our stock videos.
– Compatibility Issues: It is the customer’s responsibility to ensure compatibility with their editing software or platform. Refunds will not be issued due to compatibility issues.
– Unauthorized Use: If we suspect that a customer has used the video in unauthorized ways or violated our terms of service, a refund will not be granted.
1.4 Refund Process:
– To request a refund, please contact our customer support team at [email address] with your purchase details and the reason for your refund request.
– Upon receiving your refund request, we will review it and determine if you are eligible for a refund as per our policy.
– If eligible, the refund will be processed using the original payment method. Please allow up to 5 business days for the refund to reflect in your account.
Return Policy:
2.1 Return Eligibility:
– As Clipsyard deals with digital products, we do not accept returns for stock video purchases once the video has been successfully downloaded.
2.2 Exceptions:
– If you experience any technical issues with the downloaded video file itself, please contact our customer support team, and we will assist you in resolving the problem.
Contact Us:
If you have any questions or concerns regarding our refund and return policy, please reach out to our customer support team at [email address] for prompt assistance.
Please note that by purchasing any stock video from Clipsyard, you agree to abide by this refund and return policy. We reserve the right to amend this policy at our discretion. It is recommended to review this policy periodically for any updates.